In reply to Cheese Monkey:
App development isn't trivial, especially for organisations where it's well outside their area of expertise. I still find the RAD app useful, but it's arguably less relevant than it used to be now that more ubiquitous mobile data makes it less challenging to access the website itself while out and about. With plenty of other things for the BMC to focus on right now, I'm not going to judge them all that much for letting the app slide a bit.